TOURISM, HOSPITALITY AND EVENTS (SIT07) hospitality Curriculum Framework COMMERCIAL preparation STRAND SITXCOM002A relieve oneself IN A socially various(a) purlieu HSC INDICATIVE HOURS: 10 HOSPITALITY 240 HOURS Clancy Catholic College RTO SITXCOM002A travel in a socially versatile Environment sagacity OVERVIEW SITXCOM002A WORK IN A SOCIALLY DIVERSE ENVIRONMENT ELEMENT 1. COMMUNICATE WITH CUSTOMERS AND COLLEAGUES FROM DIVERSE BACKGROUNDS PERFORMANCE CRITERIA 1.1 Value customers and colleagues from polar heathenish groups and treat them with respect and sensitivity. 1.2 Take into consideration ethnical differences in all verbal and nonverbal communication. 1.3 Make attempts to transcend language barriers by communicating through the use of gestures, commit language, or simple words in English or the other person?s language. 1.4 Obtain assistance from colleagues, recite books or outside organisations when required. ASSESSMENT TOOL ASSESSORS SI GNATURE sound judgement line of work brochure Activities Online examen 2. ADDRESS CROSS CULTURAL MIS- 2.1 Identify issues which may causal agency conflict or misunderstanding in the UNDERSTANDINGS workplace. 2.2 organise difficulties with the keep apart people and seek assistance from team leaders or others where required. 2.3 Consider possible cultural differences when difficulties of misunderstandings occur. 2.4 Make efforts to shoot for misunderstandings, taking account of cultural considerations. 2.5 Refer problems and unresolved issues to the let team leader or supervisor for follow-up. Assessment Task Booklet Activities Online testing Clancy Catholic College RTO SITXCOM002A Work in a Socially Diverse Environment Training Package unit of measurement title Unit code Tourism, Hospitality and Events (SIT07) Work in a socially diverse environment efficacy dramaturgy Communication and Teamwork Sector Cross-Sector HSC Requirements a nd Advice HSC Indicative Hours SITXCOM002! A Unit descriptor 10 This...If you command to get a full essay, order it on our website: OrderCustomPaper.com
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